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FAQ's

FAQ Categories

Return Policy

Tax Policy

Shipping Policy

Site Feedback and Company Information

Permissions and Submissions

DaySpring Products

DaySpring E-Cards

Questions And Answers

Return Policy

What is DaySpring's Return policy?

We want you to be satisfied with your purchase.  If you are having problems with your purchase we will be happy to issue a refund within 30 days of your purchase. Product returned after 30 days from the ship date will be charged a 25% restocking fee. No returns are accepted after 60 days of the ship date. International orders will be issued full credit and a reshipment will occur only if another order is placed by customer.

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Tax Policy

Do I pay tax on my purchase?

Tax will be charged where applicable according to state rules. Tax amount is calculated based on product recipient's state tax rule. Taxes vary by state and product purchase type (Merchandise, apparel, digital dowloads and services). Tax charges will be reflected at order checkout. Some churches are tax exempt. Call DaySpring Customer Service at 1-877-751-4347 for additional information.

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Shipping Policy

What shipping options are available from DaySpring?

 

Free Shipping Program Details:

Order $50 total or more of non-Clearance product (after discounts have been applied).
Clearance and Downloadable products do not apply toward $50 purchase.
US Parcel Post or FedEx Ground shipments only. (No discount on Express Shipping.)
Applies to DaySpring.com orders shipped to U.S. addresses only.

Customer Service hours are 8am - 5pm CST, Monday - Friday.  Order Processing Center hours are Monday - Saturday
6 am - 12 am Monday through Saturday CST. 
Most orders will be shipped from our distribution center in Siloam Springs, AR within 2 business days from the time the order is placed. Please allow up to 2 extra business days for orders containing personalization.  We do not ship on Saturday or Sunday. Next Day Air & 2nd Day Air orders will be processed same day if received by 12:30 p.m. CST. If received after that time the order will ship next business day. Saturday delivery is only available upon request and will incur an additional charge.

Shipping charges are based on the merchandise value. The following rates apply to orders shipped to US addresses only. Please note that FedEx cannot deliver to a PO Box.

Contiguous United States

FedEx Ground (Trackable & Guaranteed): 1-5 business days from the time your order is shipped from our facility. US Parcel Post (Not Trackable & Not Guaranteed: 7-10 business days from the time your order is shipped from our facility.
Up to $19.99.......S&H $6.95
$20-$49.99..........S&H $7.95
$50 or More........S&H FREE - Clearance and Downloadable products excluded

FedEx 2nd Day Air (Trackable & Guaranteed) 2 Business days from the time your order is shipped from our facility. USPS Priority Not Trackable & Not Guaranteed: 2-3 Business days from the time your order is shipped from our facility.
Up to $19.99.......S&H $11.95
$20-$49.99..........S&H $16.95
$50 or More........S&H $24.95

FedEx Next Day Air (Trackable & Guaranteed) 1 Business day from the time your order is shipped from our facility.
Up to $19.99.......S&H $20.95
$20-$49.99..........S&H $26.95
$50 or More........S&H $34.95

Alaska & Hawaii

US Parcel Post (Not Trackable & Not Guaranteed) 10-15 business days from the time your order is shipped from our facility. 
Up to $19.99....S&H $12.95
$20-$49.99......S&H 14.95
$50 or More.....Free - Clearance and Downloadable products excluded

FedEx 2nd Day Air (Trackable & Guaranteed)* 2 Business days from the time your order is shipped from our facility. Business days from the time your order is shipped from our facility.
Up to $19.99...S&H $17.95
$20-$49.99.....S&H $19.95
$50 or More....S&H $25.95

*Please note that FedEx cannot deliver to a PO Box

FedEx Next Day Air: (Trackable & Guaranteed)*1 Business day from the time your order is shipped from our facility.
Up to $19.99...S&H $22.95
$20-$49.99.....S&H $28.95
$50 or More....S&H $39.95

*Please note that FedEx cannot deliver to a PO Box

Shipments Outside the United States (Includes Shipments to US Territories, APO Boxes, FPO Boxes, and any other shipments requiring customs documentation): Shipments to Canada, US Territories, FPO Boxes, and APO Boxes are normally shipped via US Parcel Post according to the following rate schedule. We reserve the right to ship packages via FedEx (Additional FedEx charges may apply). There is no express shipping to Canadian addresses at this time. Please allow 2 to 5 weeks for delivery:
Up to $74.99.......S&H $16.00
$75 or More........S&H $24.00

We also currently accept online orders from Australia, Bahamas, Cayman Islands, Cyprus, Denmark, Finland, Germany, Greece, Grenada, Guam, Hong Kong, India, Ireland, Israel, Italy, Jamaica, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Puerto Rico, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, and US Virgin Islands. Please contact Customer Service if your country is not listed. We reserve the right to ship all international orders US Parcel Post or FedEx. There is no international express shipping available. Please allow 4 to 8 weeks for delivery of international orders. DaySpring will complete required US customs forms and documentation but any additional tariffs, duties or carrier charges are the responsibility of package recipient in accordance to local laws.

Shipping charges for international orders (Not including Canada and US Territories) are as follows:

Up to $74.99…….S&H $30.00

$75 to $149.99….S&H $50.00

$150 to $249.99…S&H $75.00

$250 to $499.99...S&H $100.00

$500 to $749.99….S&H $150.00

$750 to $999.99….S&H $200.00

$1000 or more ….S&H $250.00


Individual screen savers are available as a download only. There is no S&H charge for orders that only contain downloadable products.

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Site Feedback and Company Information

How can I submit a suggestion, complaint, or other feedback about this web site?

Please read through the FAQ posts first to see if your suggestion, complaint, or feedback is addressed there. If not, click here to submit your comment.

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How did DaySpring Cards begin?

Two pastors in Covina California , Dean Kerns and Don Leetch, started a printing press in one of their home's garage. They felt the call of God to print tracts and stickers that spread the news of Jesus Christ to the generation in the 1970's. Then in 1974, an artist, Russ Flint, and a writer, Roy Lessin, caught the vision and began developing cards for Don and Dean to market to Christian stores and DaySpring Cards was born. Read more about it.

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Can I donate to DaySpring's ministry?

DaySpring Cards is a for profit business. We make and sell quality Christian cards, calendars, and gifts to grow the business. We strive to glorify God in all of our business practices. Since we do operate as a for profit organization, we do not solicit donations to support our business.

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How can I let you know how a DaySpring Cards product has touched my life?

We love to hear how our products have helped you to share your heart and God's love with those you love. Please tell us how DaySpring's products have helped your life or the life of a friend or family member. Submit your story.

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How can I become a DaySpring retailer?

Visit this page to find out more about how to become a DaySpring retailer.

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Permissions and Submissions

Can I download your art, copy or music for my own use?

DaySpring Cards and its business partners own all of the rights in and to the art, flash design, text, music, and sound used on our web site. Generally, we do not allow downloading art, images, text, music, or sound from our web site. There are exceptions to this rule, and under certain circumstances we will grant permission for you to copy DaySpring owned art or copy. If you would like to copy something from our web site, please read the instructions on the DaySpring Creations Licensing page.

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Can I copy or download some of your art or copy for my church's use?

If you would like to copy something from our web site for your church's use, please read the instructions on the DaySpring Creations Licensing page.

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How do I submit my work for DaySpring's consideration?

If you would like to submit writing to DaySpring's Product Development group, please read our editorial Submission Guidelines and follow the instructions. We are not liable for returning any unsolicited submissions or for offering any products that in any way might be similar to unsolicited submissions.

DaySpring is currently not accepting any unsolicited product or art submission. We consider it a compliment that you thought of DaySpring and pray the Lord will provide another window of opportunity for your ideas.

Due to an overwhelming volume of ideas submitted, our policy is not to return any unsolicited submissions.

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Can you tell me how to copyright my art, music, or poems?

We are not licensed or authorized to give out legal advice about copyright law.

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DaySpring Products

Where can I find out more about Christian products?

You can shop at your nearest Christian Retail store shown on our Retailer Locator. There you can find a wide selection of Christian books, music, gifts, and greeting cards. You can also shop online at our web store.

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What products do you have for people affected by life's hard struggles?

DaySpring makes perpetual calendars, journals, and greeting cards that have encouraging sayings and Scriptures for many of life's hard times, such as sympathy, get well, encouragement, friendship. We have a line of cards called "A Time of Need," that has cards for specific and varied occasions such as going through a divorce, recovering from an addiction, and losing a child. These cards can be found at a Christian store near you.

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What Bible versions do you use?

We use a mix of many different versions of the Bible available in print today. We use more King James Version than any other versions. We also use the New International Version, The Message, The New American Standard Version, The Living Bible, The New Living Translation, the New Century Version, along with many others.

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Why don't you use only the King James Version on your products?

Our talented editorial staff takes their job of matching Scripture to the message of the card very seriously and strives to use the best version that supports and completes each message of hope, encouragement, celebration, and friendship.

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DaySpring E-Cards

How do I send an e-card?

It's easy! From the DaySpring e-card home page, you can browse the categories of e-cards available. By clicking on a category name, you can view the cards available within that category.

Simply click on the thumbnail of the e-card you'd like to see, and the e-card will be enlarged to full size. Some e-cards will play through automatically, and some will prompt you to "turn the page" by clicking on the button labeled "Next".

After you've seen the entire e-card, you can click the "Personalize" button to enter your customized message. Then, click the "Address" button to address and send your e-card!

In the upper left corner of the "envelope" on this page, enter your name and e-mail address. This is like the return address on a letter. This is how the recipient will know who sent the e-card to them! Next, enter the e-mail address of each person to whom you'll be sending the e-card, using commas to separate the e-mail addresses.

If you wish to schedule the delivery of your e-card, you may enter your desired delivery date in the field marked "Send E-card on," using the format "MM/DD/YYYY". If today's date is in that field (the default), then the e-card will be sent immediately when you click "Send."

You may click "Preview" if you wish to see your e-card in its entirety again before sending it. At any point after you've entered the addresses, you may send the e-card by clicking the "Send" button.

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Can I cancel, change or resend an e-card?

Unfortunately once the send button is clicked, the e-card cannot be canceled, changed, or retrieved. Due to the large number of e-cards sent, DaySpring.com technical support is unable to respond to e-mail requests regarding the deletion, change, or delivery of a specific e-card.

If you think that you have made an error in addressing the e-card, you can always return to the DaySpring web site and send the e-card again to the correct recipient. Since DaySpring e-cards are free, there is no extra cost.

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How do I retrieve an e-card?

The e-mail notification we sent you contains a URL (web address) for the e-card you received. It's a line in the middle of the message that is probably underlined and a different color. Click on this link to go directly to your e-card.

If clicking on the link doesn't work, try copying and pasting the e-card address into the address bar of your browser. Once you've pasted the address in, hit Enter to go to your e-card.

Finally, you can go to our pickup page at http://ecards.dayspring.com/ecards/pickup.asp. Enter your e-card retrieval number exactly as it appears in the e-mail notification you received.

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Are DaySpring e-cards really free?

Yes! There are no charges, hidden costs, or gimmicks associated with sending or receiving DaySpring e-cards. We are happy to offer this free ministry to DaySpring Cards' web site users.

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Why didn't the person I sent my e-card to receive it?

The most common cause for this problem is a mistyped address. If you entered a typo in the e-mail address, your e-card could not be delivered to the correct recipient. Make sure the e-mail address is correct.

It is also possible that your recipient has e-mail blocking set up in his or her e-mail program. Or, their business or Internet service provider could be blocking all e-mail from a particular server. A solution would be for you to forward a copy of the e-card's URL to your recipient. The e-card's URL will be in the e-mail notification you received from us, and it will look like http://ecards.dayspring.com/ecards/card.asp?id=12345.

Another possible explanation is that an erroneous future delivery date was specified for the e-card. We deliver cards on the date you specify regardless of when the holiday or event occurs. It could be that the date you specified has not yet been reached. Remember to use the "MM/DD/YYYY" format to specify the date for the future delivery of e-cards.

Lastly, at peak times the delivery of e-cards may be delayed due to the heavy volume being sent.

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Do the cards take up any space on my computer?

No. DaySpring e-cards are viewed over the Internet with your web browser. The notifications you receive in your e-mail are only small text messages with a hyperlink to your e-card, and they do not contain any attached files.

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How do I subscribe/unsubscribe to the DaySpring Cards mailing list?

If you would like to receive occasional updates from DaySpring, featuring devotional messages and updates about DaySpring e-cards and web store products, you can go to this page, and submit your e-mail address.

If you would like to stop receiving our devotional messages and updates, visit our unsubscribe page. Simply submit your e-mail address on that page to have it removed from our database.

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Can I get a virus from DaySpring e-cards?

There is no way you can get a computer virus from DaySpring e-cards. The cards are viewed over the Internet with your web browser. The notifications you receive in your e-mail are only small text messages with a hyperlink to your e-card, and they do not contain any attached files.

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Where can I buy the music featured on your e-cards?

Some of the music used in our cards is provided in partnership with a Christian music company. Look for the URL of the company in the beginning of an e-card. The majority of that music is available for retail sale and we suggest you contact the music company for more information. If there is not a web site listed as the e-card is loading, the music used for that card is not available for retail sale.

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What do you do with the e-mail addresses of the people I send e-cards to?

We do not use or share the e-mail addresses of the people who receive our e-cards.

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What is DaySpring's Privacy Policy?

DaySpring is committed to making your experience on our web site enjoyable and safe. When you send a DaySpring e-card, the information you provide is used to customize and deliver your greeting.

When you send a DaySpring e-card, the button, "Receive news and updates from DaySpring.com" at the bottom automatically opts you in to receive occasional devotional messages and product updates. This will allow your e-mail address to be added to our mailing list, and you will receive occasional devotions and updates from DaySpring. You can unsubscribe from this list at any time.

As stated in DaySpring's privacy policy, your e-mail address will not be shared with any third party without your prior approval. You may view DaySpring's complete privacy policy online.

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How long do I have to view an e-card?

An e-card remains available for viewing on our site for 30 days. For your security, cards sent more than 30 days ago are permanently deleted and cannot be retrieved.

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When I send a single e-card to a list of people at the same time, can the recipients view each other's e-mail addresses?

No. Each e-card recipient receives a "unique" copy e-card and only the card sender name and e-mail address are displayed to the individual recipient.

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