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DaySpring FAQ
Please read our FAQ before contacting DaySpring with your answers, questions or comments. It is very likely your request for information will be addressed here.
Site Feedback and Company Information
- How can I submit a suggestion, complaint, or other feedback about this web site?
- How did DaySpring Cards begin?
- Can I donate to DaySpring’s ministry?
- How can I let you know how a DaySpring Cards product has touched my life?
- How can I become a DaySpring retailer?
- Can I download your art, copy or music for my own use?
- Can I print out some of your art or copy for my church’s use?
- How do I submit my work for DaySpring’s consideration?
- Can you tell me how to copyright my art, music, or poems?
- Where can I find out more about Christian products?
- What products do you have for people affected by life’s hard struggles?
- What Bible versions do you use?
- Why don’t you use only the KJV on your products?
- How do I send an e-card?
- Can I change or resend an e-card?
- How do I retrieve an e-card?
- Are DaySpring e-cards really free?
- Why didn't the person I sent my e-card to receive it?
- Do the cards take up any space on my computer?
- How do I subscribe/unsubscribe to the DaySpring mailing list?
- Can I get a virus from DaySpring e-cards?
- Where can I buy the music featured on your e-cards?
- Why don't you offer an address book to store e-mail addresses of people to whom I send e-cards?
- What do you do with the e-mail addresses of the people I send an e-card to?
- What is DaySpring's Privacy Policy?
- How long do I have to view an e-card?
- When I send a single e-card to a list of people at the same time, can the recipients view each other’s e-mail addresses?
- Why does your web site keep asking if I want to download “Adobe Flash?”
- Why can't I view some e-cards?
- Can I link to DaySpring.com from my web site?
- Can I get DaySpring e-cards on my site?
- Can I use the artwork, music, or copy of DaySpring's e-cards?
- Does DaySpring make a software program that can be used to create and print cards on my PC?
- How can I put advertising on your web site?
- Can I have a link to my site on DaySpring.com?
Site Feedback and Company Information
Q. How can I submit a suggestion, complaint, or other feedback about this web site?
A. Please read through the FAQ page first to see if your suggestion, complaint, or feedback is addressed there. If not, click here to submit your comment.
Q. How did DaySpring Cards begin?
A. Two pastors in Covina California , Dean Kerns and Don Leetch, started a printing press in one of their home’s garage. They felt the call of God to print tracts and stickers that spread the news of Jesus Christ to the generation in the 1970’s. Then in 1974, an artist, Russ Flint, and a writer, Roy Lessin, caught the vision and began developing cards for Don and Dean to market to Christian stores and DaySpring Cards was born. Read more about it.
Q. Can I donate to DaySpring’s ministry?
A. DaySpring Cards is a for profit business. We make and sell quality Christian cards, calendars, and gifts to grow the business. We strive to glorify God in all of our business practices. Since we do operate as a for profit organization, we do not solicit donations to support our business.
Q. How can I let you know how a DaySpring Cards product has touched my life?
A. We love to hear how our products have helped you to share your heart and God’s love with those you love. Please tell us how DaySpring’s products have helped your life or the life of a friend or family member. Submit your story.
Q. How can I become a DaySpring retailer?
A. Visit this page to find out more about how to become a DaySpring retailer.
Permissions and Submissions
Q. Can I download your art, copy or music for my own use?
A. DaySpring Cards and its business partners own all of the rights in and to the art, flash design, text, music, and sound used on our web site. Generally, we do not allow downloading art, images, text, music, or sound from our web site. There are exceptions to this rule, and under certain circumstances we will grant permission for you to copy DaySpring owned art or copy. If you would like to copy something from our web site, please read the instructions on the DaySpring Creations Licensing page.
Q. Can I copy or download some of your art or copy for my church’s use?
A. If you would like to copy something from our web site for your church’s use, please read the instructions on the DaySpring Creations Licensing page.
Q. How do I submit my work for DaySpring’s consideration?
A. If you would like to submit writing to DaySpring’s Product Development group, please read our editorial Submission Guidelines and follow the instructions. We are not liable for returning any unsolicited submissions or for offering any products that in any way might be similar to unsolicited submissions.
DaySpring is currently not accepting any unsolicited product or art submission. We consider it a compliment that you thought of DaySpring and pray the Lord will provide another window of opportunity for your ideas.
Due to an overwhelming volume of ideas submitted, our policy is not to return any unsolicited submissions.
Q. Can you tell me how to copyright my art, music, or poems?
A. We are not licensed or authorized to give out legal advice about copyright law.
DaySpring Products
Q. Where can I find out more about Christian products?
A. You can shop at your nearest Christian Retail store shown on our Retailer Locator. There you can find a wide selection of Christian books, music, gifts, and greeting cards. You can also shop online at our web store.
Q. What products do you have for people affected by life’s hard struggles?
A. DaySpring makes perpetual calendars, journals, and greeting cards that have encouraging sayings and Scriptures for many of life’s hard times, such as sympathy, get well, encouragement, friendship. We have a line of cards called “A Time of Need,” that has cards for specific and varied occasions such as going through a divorce, recovering from an addiction, and losing a child. These cards can be found at a Christian store near you.
Q. What Bible versions do you use?
A. We use a mix of many different versions of the Bible available in print today. We use more King James Version than any other versions. We also use the New International Version, The Message, The New American Standard Version, The Living Bible, The New Living Translation, the New Century Version, along with many others.
Q. Why don’t you use only the King James Version on your products?
A. Our talented editorial staff takes their job of matching Scripture to the message of the card very seriously and strives to use the best version that supports and completes each message of hope, encouragement, celebration, and friendship. We do offer a collection of birthday e-cards with KJV Scriptures.
DaySpring E-cards
A. It's easy! From the DaySpring e-card home page, you can browse the categories of e-cards available. By clicking on a category name, you can view the cards available within that category.
Simply click on the thumbnail of the e-card you'd like to see, and the e-card will be enlarged to full size. Some e-cards will play through automatically, and some will prompt you to "turn the page" by clicking on the button labeled "Next".
After you've seen the entire e-card, you can click the "Personalize" button to enter your customized message. Then, click the "Address" button to address and send your e-card!
In the upper left corner of the "envelope" on this page, enter your name and e-mail address. This is like the return address on a letter. This is how the recipient will know who sent the e-card to them! Next, enter the e-mail address of each person to whom you'll be sending the e-card, using commas to separate the e-mail addresses.
If you wish to schedule the delivery of your e-card, you may enter your desired delivery date in the field marked "Send E-card on," using the format "MM/DD/YYYY". If today's date is in that field (the default), then the e-card will be sent immediately when you click "Send."
You may click "Preview" if you wish to see your e-card in its entirety again before sending it. At any point after you've entered the addresses, you may send the e-card by clicking the "Send" button.
Q. Can I cancel, change or resend an e-card?
A. Unfortunately once the send button is clicked, the e-card cannot be canceled, changed, or retrieved. Due to the large number of e-cards sent, DaySpring.com technical support is unable to respond to e-mail requests regarding the deletion, change, or delivery of a specific e-card.
If you think that you have made an error in addressing the e-card, you can always return to the DaySpring web site and send the e-card again to the correct recipient. Since DaySpring e-cards are free, there is no extra cost.
Q. How do I retrieve an e-card?
A. The e-mail notification we sent you contains a URL (web address) for the e-card you received. It's a line in the middle of the message that is probably underlined and a different color. Click on this link to go directly to your e-card.
If clicking on the link doesn't work, try copying and pasting the e-card address into the address bar of your browser. Once you've pasted the address in, hit Enter to go to your e-card.
Finally, you can go to our pickup page at www.dayspring.com/ecards/pickup.asp. Enter your e-card retrieval number exactly as it appears in the e-mail notification you received.
Q. Are DaySpring e-cards really free?
A. Yes! There are no charges, hidden costs, or gimmicks associated with sending or receiving DaySpring e-cards. We are happy to offer this free ministry to DaySpring Cards’ web site users.
Q. Why didn't the person I sent my e-card to receive it?
A. The most common cause for this problem is a mistyped address. If you entered a typo in the e-mail address, your e-card could not be delivered to the correct recipient. Make sure the e-mail address is correct.
It is also possible that your recipient has e-mail blocking set up in his or her e-mail program. Or, their business or Internet service provider could be blocking all e-mail from a particular server. A solution would be for you to forward a copy of the e-card's URL to your recipient. The e-card's URL will be in the e-mail notification you received from us, and it will look like http://www.dayspring.com/ecards/card.asp?id=12345.
Another possible explanation is that an erroneous future delivery date was specified for the e-card. We deliver cards on the date you specify regardless of when the holiday or event occurs. It could be that the date you specified has not yet been reached. Remember to use the "MM/DD/YYYY" format to specify the date for the future delivery of e-cards.
Lastly, at peak times the delivery of e-cards may be delayed due to the heavy volume being sent.
Q. Do the cards take up any space on my computer?
A. No. DaySpring e-cards are viewed over the Internet with your web browser. The notifications you receive in your e-mail are only small text messages with a hyperlink to your e-card, and they do not contain any attached files.
Q. How do I subscribe/unsubscribe to the DaySpring Cards mailing list?
A. If you would like to receive occasional updates from DaySpring, featuring devotional messages and updates about DaySpring e-cards and web store products, you can go to this page, and submit your e-mail address.
If you would like to stop receiving our devotional messages and updates, visit our unsubscribe page. Simply submit your e-mail address on that page to have it removed from our database.
Q. Can I get a virus from DaySpring e-cards?
A. There is no way you can get a computer virus from DaySpring e-cards. The cards are viewed over the Internet with your web browser. The notifications you receive in your e-mail are only small text messages with a hyperlink to your e-card, and they do not contain any attached files.
Q. Where can I buy the music featured on your e-cards?
A. Some of the music used in our cards is provided in partnership with a Christian music company. Look for the URL of the company in the beginning of an e-card. The majority of that music is available for retail sale and we suggest you contact the music company for more information. If there is not a web site listed as the e-card is loading, the music used for that card is not available for retail sale.
Q. Why don't you offer an address book to store e-mail addresses of people to whom I send e-cards?
A. The short answer is expense and complexity. In exchange for keeping our e-card service free - both free from cost to you and free from advertising - we are forced to keep the service basic and efficient. We have chosen to invest our limited time and money almost exclusively in creating the highest quality e-cards and in buying computer hardware and software to keep the site as fast as possible.
TIP: Create and save a document on your computer "desktop" that contains a list of commonly used e-mail addresses for e-cards. Use the "cut" and "paste" feature of your computer to accurately and efficiently put e-mail addresses into the "Send To:" field.
Q. What do you do with the e-mail addresses of the people I send e-cards to?
A. We do not use or share the e-mail addresses of the people who receive our e-cards.
Q. What is DaySpring's Privacy Policy?
A. DaySpring is committed to making your experience on our web site enjoyable and safe. When you send a DaySpring e-card, the information you provide is used to customize and deliver your greeting.
When you send a DaySpring e-card, the button, "Receive news and updates from DaySpring.com" at the bottom automatically opts you in to receive occasional devotional messages and product updates. This will allow your e-mail address to be added to our mailing list, and you will receive occasional devotions and updates from DaySpring. You can unsubscribe from this list at any time.
As stated in DaySpring's privacy policy, your e-mail address will not be shared with any third party without your prior approval. You may view DaySpring's complete privacy policy online.
Q. How long do I have to view an e-card?
A. An e-card remains available for viewing on our site for 30 days. For your security, cards sent more than 30 days ago are permanently deleted and cannot be retrieved. For more about retrieving e-cards click here.
Q. When I send a single e-card to a list of people at the same time, can the recipients view each other’s e-mail addresses?
A. No. Each e-card recipient receives a “unique” copy e-card and only the card sender name and e-mail address are displayed to the individual recipient.
Q. Why does your web site keep asking if I want to download “Adobe Flash?”
A. The Adobe
Flash Player is a free Internet plug-in that allows you to view
multimedia content such as DaySpring E-Cards through
your Internet browser. The Flash
Player program is
provided directly to you by Adobe
and all technical problems with downloading the Flash
plug-in should be directed to Adobe.
Q. Why can't I view some e-cards?
A. DaySpring currently offers three different versions of our free e-cards. The card thumbnail image will show you what to expect from a card.
We first started offering e-cards in the late 1990s. The cards we made then were high-quality inspirational images that you could attach your thoughts to and send to a friend. The advantage of these cards is that they are very small, quick to download, and compatible with every known web browser.
Later we began offering vibrant new Flash cards. The cards were still beautiful and inspirational, but they required an additional browser plugin – Flash Player. The Flash Player is available for almost every browser and all of the common operating systems since Windows 95. Using Flash to create cards let us do new things with animation and music, making our free e-cards even more exciting. Cards labeled with a thumbnail like this one will require Flash Player version 6 or higher. Download the Flash Player here.
In 2006, DaySpring began creating cards that require Flash Player version 8 or higher. Upgrading to this newer version of the Flash Player means that you can see the great new content that DaySpring is offering, like The Christian Music Collection. Using the newer technology means that we can offer an even higher level of excitement and quality in our free e-cards. Download the Flash Player here.
Unfortunately, there is no Flash Player 8 for operating systems as old as Windows 95 or Mac OS 9. Those operating systems are no longer supported by their manufacturers, and Adobe has no plans to continue developing players for them. Other operating systems such as Linux and MSNTV may eventually get updated players.
Web Linking
Q. Can I link to DaySpring.com from my web site?
A. You are welcome to place links or banners on your web site in order to let others know about the e-card services that are available from our site.
You will find some formatted banners for linking here. Simply cut and paste the HTML code into your web page to place a link to DaySpring.com.
Q. Can I get DaySpring e-cards on my site?
A. DaySpring.com has partnered with a limited number of large web sites and retail partners to bring DaySpring branded e-cards to their respective sites. Although there are many worthy sites interested in such a partnership, we simply cannot adequately support the vast number of partnerships requested.
At this time we are only able to partner with a select group of highly trafficked web sites that reflect the mission vision and core values of DaySpring Cards. If you think that such a relationship might be appropriate with your web site, please contact us in the Business Development area from this page .
Q. Can I use the artwork, music, or copy of DaySpring's e-cards?
A. Although we know the vast majority of individuals simply want to use an image or e-card copy to encourage and minister to others, unfortunately our Internet usage policy must protect DaySpring and our marketing partners from unlawful and unscrupulous use of our content.
All artwork, music, or editorial copy is the property of DaySpring Cards, its licensors, or marketing partners. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, incorporate into another Web site, or in any other way exploit any of the content, in whole or in part without the expressed permission of DaySpring Cards, Inc. For more on our copyright policy, look here http://www.dayspring.com/includes/privacy.asp.
Q. Does DaySpring make a software program that can be used to create and print cards on my PC?
A. No, we do not currently offer such a program.
Q. Can I advertise on your web site?
A. At this time we limit our banner space to advertising for our own products or for a business partner.
Q. Can I have a link to my site from DaySpring.com?
A. At this time, we only use third party links in our site when it is a business partner.
